Phantom Blade Zero Merch – Terms and Conditions of Sale

Last Updated: 12/10/2026

Welcome to our Phantom Blade Zero merch store! These Terms and Conditions of Sale ("Terms") govern purchases made through our online store between you ("the Customer") and our store ("we," "us," or "our").

By placing an order, you acknowledge that you have reviewed these Terms and the relevant policies available on our website, including our Shipping Policy, Return & Refund Policy, and Privacy Policy. Please read them carefully before completing your purchase.

These Terms apply subject to any mandatory consumer rights and legal protections applicable to your transaction.

1. Purpose of These Terms

These Terms explain the conditions under which products are offered for sale through our Phantom Blade Zero merch store. They describe the respective responsibilities of customers and our store regarding product availability, order placement, payment, shipping, returns, and customer support.

Our aim is to provide clear purchasing information and a reliable shopping experience.

2. Acceptance of Terms

By placing an order through our website, you confirm that:

• You have had the opportunity to read these Terms before completing your purchase.

• You agree to the applicable store policies referenced in these Terms.

• The information you provide during checkout is accurate and complete.

• You are legally permitted to enter into the purchase transaction under the laws applicable to you.

If you do not agree with these Terms, please do not proceed with your purchase. Nothing in this section overrides any rights that consumers have under applicable law.

3. Products and Availability

Our store offers products inspired by the visual style and world of Phantom Blade Zero. Product availability, specifications, sizes, colors, and variants may change over time.

• Availability: Products are offered subject to stock availability and the fulfillment options available for each item.

• Product descriptions: We make reasonable efforts to provide accurate product details, images, and sizing information.

• Visual differences: Colors, print placement, materials, and other details may vary slightly due to screen settings or manufacturing processes.

• Product updates: We may revise listings, introduce new products, or discontinue existing items when necessary.

• Special conditions: Certain products may have specific purchasing or availability restrictions, which will be indicated where applicable.

If an ordered product becomes unavailable after your purchase, we will contact you to discuss the available options and arrange any refund due in accordance with applicable law.

4. Ordering Process

To place an order, you generally need to:

1. Select the products and variants you wish to purchase.

2. Add the selected items to your shopping cart.

3. Enter your billing, shipping, and contact information.

4. Review the products, quantities, shipping charges, and total price.

5. Complete checkout using an available payment method.

Please check your order carefully before submitting payment.

Order Acceptance and Cancellation

After placing an order, you should receive an order confirmation by email. The confirmation and acceptance of your purchase will be handled in accordance with the checkout process and applicable law.

We may need to refuse or cancel an order in legitimate circumstances, including suspected fraudulent activity, payment authorization failures, significant listing errors, or product unavailability.

If an order is canceled after payment has been collected, any refund due will be handled in accordance with our policies and applicable legal requirements.

If you need to request a cancellation or correct an order detail, contact phantombladezeromerch@proton.me as soon as possible. Changes may not be possible once an order has entered production, fulfillment, or shipping. This does not affect any statutory cancellation or withdrawal rights you may have.

5. Prices and Payments

The applicable product prices, transaction currency, shipping costs, and available payment methods will be displayed during checkout before you confirm your order.

• Currency: The currency applicable to your transaction will be indicated at checkout.

• Payment timing: Full payment is generally required when placing an order.

• Payment methods: Available options may include major credit and debit cards, PayPal, and other payment services displayed at checkout.

• Additional charges: Shipping costs and applicable taxes will be shown at checkout where required or available. Customs duties, import taxes, or other fees may apply separately to certain international shipments.

• Payment problems: An order may be delayed or canceled if payment cannot be completed or authorized.

If a pricing error affects your order, we will take appropriate steps to resolve the issue in accordance with applicable law rather than automatically changing the agreed purchase price.

6. Shipping and Delivery

We ship to eligible destinations supported by the shipping options available at checkout.

Indicative delivery estimates may include:

• United States: Approximately 3–7 business days where the relevant shipping service supports this timeframe.

• International destinations: Approximately 7–21 business days, depending on the destination and shipping method.

These estimates are provided for guidance and are not guaranteed unless explicitly stated otherwise. Order processing time is separate from transit time.

Shipping fees are displayed during checkout and may vary depending on the product, package characteristics, destination, and available delivery service.

International orders may be subject to customs inspections, import duties, taxes, or clearance fees, depending on the destination and shipping arrangements.

If your order is delayed, appears to be lost, or arrives damaged, contact phantombladezeromerch@proton.me with your order number and tracking details, if available. We will review the issue and help determine the appropriate next steps.

Nothing in this section excludes any mandatory delivery obligations or consumer remedies that apply under applicable law.

7. Returns, Withdrawal, and Refunds

Our Return & Refund Policy provides additional information about how to request a return, exchange, or refund.

Withdrawal and Return Requests

Where a statutory withdrawal right or voluntary return option applies, customers should follow the relevant procedure and deadlines described in our Return & Refund Policy.

The applicable return period, eligible products, and return conditions may depend on the destination country and the circumstances of the purchase.

Certain personalized or custom-made products and other specified categories may be excluded from voluntary returns where permitted by law. Such exclusions do not override mandatory consumer rights.

Return Conditions

For returns that are permitted, customers may be asked to return products in their original condition, with packaging and included accessories where applicable.

Please contact phantombladezeromerch@proton.me before sending an item back so our team can provide the appropriate instructions.

Refunds

Refunds will be processed in accordance with our Return & Refund Policy and applicable law. Where appropriate, refunds will generally be issued to the original payment method.

Any stated processing estimates are indicative and do not replace mandatory legal refund deadlines.

Products that are defective, damaged, or not as described will be handled in accordance with applicable consumer protection laws.

8. Product Conformity and Liability

Products are subject to the legal guarantees and consumer protections that apply to the transaction.

If you receive a defective, damaged, or incorrect product, contact phantombladezeromerch@proton.me with your order number and a description of the problem. Photographs may help us assess the issue.

We will review the circumstances and explain the available remedies, which may include a replacement, repair, refund, or another solution as required by applicable law.

To the extent legally permitted, we are not responsible for indirect or consequential losses arising from the use of our website or products. However, no limitation in these Terms excludes liability that cannot legally be excluded or restricts mandatory consumer rights.

9. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy and applicable data protection requirements.

Information such as your name, email address, shipping address, order details, and transaction-related information may be used to:

• Process and fulfill purchases.

• Arrange delivery and provide order updates.

• Respond to customer service requests.

• Maintain transaction records and meet legal obligations.

• Improve our store and services.

• Send promotional communications where permitted by law and, where required, with your consent.

We do not sell personal information to third parties. Information may be shared with service providers, such as payment processors, ecommerce platforms, and shipping companies, when necessary to fulfill orders or operate our store lawfully.

Where applicable, you may have rights to access, correct, delete, or otherwise manage your personal information, subject to relevant legal conditions.

For privacy-related questions, contact phantombladezeromerch@proton.me.

10. Intellectual Property

Original website materials, including store-specific text, branding, graphics, and layouts, may be protected by intellectual property laws.

Customers may not reproduce, distribute, modify, or commercially exploit protected website content without the necessary authorization.

The Phantom Blade Zero name, game-related artwork, characters, logos, and associated intellectual property belong to their respective owners and rights holders. Their presence on our website does not, by itself, imply that our store owns those rights or is officially affiliated with the game's developers or publishers.

All third-party intellectual property remains subject to the rights of its respective owners.

11. Applicable Law and Dispute Resolution

These Terms are subject to the laws applicable to the operation of our business, without prejudice to any mandatory consumer protection laws that apply in the customer's country of residence.

If a disagreement arises regarding an order or our services, we encourage customers to contact us first so we can attempt to resolve the matter directly.

If the issue cannot be resolved through communication, customers may use the competent courts or dispute-resolution procedures available under applicable law.

Nothing in this section deprives consumers of mandatory legal protections or access to a competent court.

12. Contact Information

For questions about these Terms and Conditions of Sale, an existing order, payment, shipping, or returns, please contact our support team:

Email: phantombladezeromerch@proton.me

To help us respond efficiently, please include your order number when contacting us about a purchase.

Thank you for shopping at our Phantom Blade Zero merch store. We appreciate your support and are committed to making the purchasing process as clear, transparent, and convenient as possible.