Phantom Blade Zero Merch – Shipping Policy

Last Updated: 12/10/2026

Thank you for shopping at our Phantom Blade Zero merch store! We aim to make every order delivery as smooth and transparent as possible. This Shipping Policy explains how orders are processed, how delivery estimates work, how tracking information is provided, and what to do if a shipment is delayed, lost, or damaged.

Please review the information below before placing your order.

1. Order Processing

Orders are prepared for shipment after the purchase has been confirmed.

• Processing time: Most orders are processed within 1–3 business days, Monday through Friday, excluding public holidays. Some products may require additional preparation time.

• Shipping confirmation: Once your order has been dispatched, you will receive a shipping confirmation email. Tracking details will be included whenever available.

• Shipping address: Please check that your delivery address, postal code, and contact information are correct before completing checkout.

• Address corrections: If you notice an error, contact us as soon as possible at phantombladezeromerch@proton.me. Changes cannot always be made once an order has entered fulfillment or been shipped. Additional shipping costs may apply where appropriate and permitted by law.

Processing times are separate from transit times. Your total waiting time includes both stages.

2. Estimated Delivery Times by Destination

Delivery estimates depend on your destination, the shipping service available, the product ordered, and the fulfillment provider. The estimates below are indicative and may vary.

United States (USA)

• Estimated standard delivery: Approximately 3–7 business days, where this service and timeframe are available for the selected product.

• Shipping costs: Displayed at checkout according to the available shipping options.

• Express delivery: If offered, the available service and estimated delivery timeframe will be shown at checkout.

Weather conditions, carrier disruptions, public holidays, and deliveries to remote areas may affect arrival times.

European Union (EU)

• Estimated standard delivery: Approximately 7–15 business days, depending on the destination and shipping service.

• Shipping costs: Calculated or displayed at checkout.

• Taxes and customs: Applicable VAT, import charges, or other fees depend on the destination and how the shipment is handled. Any applicable charges not collected at checkout may be payable by the recipient.

United Kingdom (UK)

• Estimated standard delivery: Approximately 7–15 business days, depending on the destination and shipping service.

• Shipping costs: Shown at checkout before the order is confirmed.

• Import charges: VAT, customs duties, or other import costs may apply depending on the shipment and applicable UK regulations. Where such charges are not collected at checkout, the recipient may be required to pay them.

Other International Destinations

• Estimated standard delivery: Approximately 10–21 business days, depending on the country and available shipping service.

• Shipping costs: Displayed at checkout where shipping is available.

• Customs and import charges: Additional taxes, duties, or clearance fees may apply depending on the destination and shipping arrangements. Charges not included in the order total may be payable by the recipient.

We ship to eligible international destinations supported by the shipping options available at checkout. If your country is not listed or you cannot complete checkout, please contact us for assistance.

Important: All delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise. Fulfillment arrangements and shipping options may vary between products.

3. Delayed, Lost, or Damaged Orders

Although we aim to deliver orders within the estimated timeframe, shipments can occasionally be affected by circumstances such as carrier delays, customs inspections, severe weather, or operational disruptions.

Delayed Deliveries

If your order has not arrived within the estimated delivery window, first check your tracking information for the latest updates. If the parcel still appears delayed, contact us at phantombladezeromerch@proton.me with your order number.

We will review the available information and help you determine the next steps.

Lost Shipments

If you believe your package has been lost, contact us with your order number and tracking details, if available. We may need to investigate the shipment with the relevant carrier or fulfillment provider before determining the appropriate resolution.

Where a shipment is confirmed lost, we will discuss the available options, which may include a replacement or refund, in accordance with our policies and applicable law.

Please report suspected delivery problems as soon as reasonably possible so that an investigation can be initiated. Any reporting period does not limit mandatory consumer rights.

Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect item, email phantombladezeromerch@proton.me with:

• Your order number

• A brief description of the issue

• Clear photographs of the product and packaging, where relevant

Our team will review your request and explain the available solution, which may include a replacement or refund depending on the circumstances and applicable law.

4. Shipment Tracking

Where tracking is available, your shipping confirmation email will contain the tracking number or tracking link.

Please keep in mind that:

• Tracking updates may take some time to appear after dispatch.

• The frequency of updates depends on the carrier and destination.

• International parcels may be handled by more than one delivery provider during transit.

• Some shipping services may offer limited tracking information.

If your tracking number does not work or your shipment has not shown any updates for an extended period, contact phantombladezeromerch@proton.me. Please include your order number so we can assist you more efficiently.

5. Additional Shipping Information

Delivery Address and Failed Deliveries

Customers should verify their shipping information before submitting an order. Incorrect or incomplete addresses can cause delays, failed deliveries, or returns to the sender.

If a parcel is returned because of an incorrect address or an unsuccessful delivery, we will review the circumstances with the relevant shipping provider and explain the available options. Any additional shipping charges will be handled in accordance with the circumstances and applicable law.

Customs and International Shipments

International orders may be subject to customs inspections, import regulations, and additional processing time.

Customers are responsible for complying with the import requirements applicable to their destination. Any customs duties, taxes, or clearance fees not included in the checkout total may be charged separately, depending on the shipment and local regulations.

Delivery Estimates and External Delays

Delivery dates may be affected by circumstances outside our reasonable control, including severe weather, customs processing, carrier disruptions, and public holidays.

If a significant delay occurs, contact our support team for assistance. Nothing in this policy excludes any obligations or remedies that apply under mandatory consumer protection laws.

6. Contact Our Support Team

If you have questions about shipping costs, delivery estimates, tracking information, or a delayed or damaged parcel, please contact us at:

Email: phantombladezeromerch@proton.me

For faster assistance, include your order number and any relevant tracking information in your message.

Thank you for choosing our Phantom Blade Zero merch store! We appreciate your support and will do our best to make your order's journey from fulfillment to delivery as clear and convenient as possible.