Return, Exchange & Refund Policy

Last Updated: 12/10/2026

Welcome to our Phantom Blade Zero merch store! We want your shopping experience to be straightforward, reliable, and enjoyable, from choosing your favorite designs to receiving your order. Whether you're looking for apparel, accessories, or collectibles inspired by the game's striking martial arts aesthetic, we're here to help if something doesn't go as expected.

This policy explains how to request a return, exchange, or refund, and what to do if your order arrives damaged or incorrect.

1. Return Eligibility

You may request a return within 14 days of receiving your order, subject to the applicable return conditions.

To help us review your request, please ensure that:

• Item condition: The product is unused, undamaged, and returned in its original condition, with its packaging, tags, and included accessories where applicable.

• Proof of purchase: You can provide your order number or another valid proof of purchase.

• Return authorization: You contact our support team and receive instructions before sending anything back.

Certain products may be excluded from voluntary returns where permitted by applicable law. These may include personalized or custom-made products, digital goods, gift cards, and items clearly marked as final sale.

Nothing in this policy limits any mandatory consumer rights that may apply to your purchase.

2. How to Request a Return

Please follow these steps to submit a return request:

1. Contact our support team: Email phantombladezeromerch@proton.me with your order number and a brief explanation of why you wish to return the product. If the item is damaged or incorrect, attach clear photographs.

2. Wait for instructions: Our team will review your request and provide the next steps, including the appropriate return address and any reference number required.

3. Prepare your package: Pack the item securely and include the information requested by our support team.

4. Send the return: Use the shipping method specified in your return instructions. We recommend choosing a service that provides tracking and keeping your proof of postage.

Please do not send a return to an unconfirmed address. Return shipping costs and responsibility for postage will be explained during the authorization process, subject to applicable consumer law.

3. Exchanges and Replacement Orders

If you would prefer a different size, color, or product variant, contact our team to discuss the available options.

Depending on product availability and our fulfillment arrangements, we may ask you to return the original item and place a new order for the replacement. We will explain the applicable procedure before you proceed.

If your item arrives defective, damaged, or different from what you ordered, please contact us first. We will assess the issue and explain the available remedies under our policy and applicable law.

4. Refunds

Once your returned item has been received and assessed, we will inform you of the outcome of your refund request.

• Refund method: Approved refunds are generally issued to the original payment method unless another method is agreed upon or required by law.

• Processing time: We aim to process approved refunds within 5–10 business days after the applicable return checks are completed. The time it takes for the money to appear in your account may depend on your bank or payment provider.

• Deductions: Any permitted deduction for diminished value, return shipping, or other applicable costs will be communicated where required. We will not apply deductions where prohibited by law.

Where consumer law provides a different refund deadline or grants additional rights, those requirements will take precedence over this policy.

5. Damaged, Defective, or Incorrect Products

We want you to receive the product you ordered in the expected condition. If your Phantom Blade Zero merch arrives damaged, defective, or incorrect, please contact phantombladezeromerch@proton.me as soon as reasonably possible.

Include the following details in your message:

• Your order number

• A short description of the problem

• Clear photographs of the product and its packaging, if relevant

After reviewing the information, we will explain the next steps. Depending on the circumstances and applicable law, the available solution may include a replacement, repair, refund, or another appropriate remedy.

Please contact us before returning the item so we can provide the correct instructions.

6. Refunds That Have Not Arrived

If an approved refund has not appeared in your account within the expected processing period:

1. Check your payment account and contact your bank or payment provider to confirm whether the refund is still being processed.

2. Review any refund confirmation or notification we sent you.

3. If the payment is still missing, email phantombladezeromerch@proton.me with your order number and refund details so we can investigate.

We will do our best to help clarify the status of your refund.

7. International Returns

We welcome customers from different countries, but international returns may involve additional shipping arrangements.

• Return requests must be submitted within the applicable return period, subject to any mandatory rights in your country.

• Return postage and any customs charges associated with sending an item back will be handled in accordance with the information provided during the return process and applicable law.

• We recommend using a tracked shipping service and retaining your shipping receipt.

• Customs declarations must be completed accurately when required.

If your order was damaged, defective, or incorrect, contact our support team before paying for return shipping so we can determine the appropriate solution.

8. Returning a Gift

If you received a Phantom Blade Zero product as a gift and would like to return it, contact phantombladezeromerch@proton.me with the available order details.

Our team will explain whether a return or exchange can be arranged. Any refund will generally be issued to the original payment method, subject to applicable law and the circumstances of the purchase.

9. Return Address and Authorization

Returns must be sent to the address confirmed by our support team. Please wait for our instructions before shipping your item.

Include any return reference number or documentation requested in your authorization message. This helps us identify your package and process your request efficiently.

10. Contact Us

Thank you for choosing our Phantom Blade Zero merch store. We appreciate your support and want to make resolving any order issue as clear and convenient as possible.

For questions about returns, exchanges, refunds, or damaged products, contact us at phantombladezeromerch@proton.me and include your order number whenever possible.

Our team will review your request and guide you through the next steps.